Reply to every patient in 5 seconds, in their own language.
The AI patient-trust platform that locks the price before they travel, commits the surgeon by name, and follows the patient home for a year.
Built for health-tourism clinics · No credit card required
Nova Hair Clinic
● online
How it works
Five steps — from the first message to a year later.
- 1
The patient writes
Every message from WhatsApp, Instagram DM or an ad form lands in one inbox. Text, voice notes and photos are all understood.
- 2
The AI replies in 5 seconds
It recognises the patient's language, asks the specialty's own pre-assessment questions, and requests the photos it needs with capture instructions.
- 3
A doctor approves
The case drops into the doctor approval queue. The AI cannot quote a firm price until a doctor confirms eligibility and the price band.
- 4
A locked quote goes out
Itemised, versioned, time-limited — with the operating surgeon named and their registration number on it. The deposit link is inside.
- 5
The aftercare line takes over
The moment the patient boards the flight home, follow-up runs automatically from D+1 to D+365, with photo-tracked healing and complication triage.
Your patient decides before they ever meet you.
A patient in Berlin choosing a clinic in Istanbul, Warsaw, Bangkok or Monterrey has no waiting room to judge, no colleague to ask and no way to check anything. Every signal they get comes through a chat window — which makes the chat window the product.
No first visit
Trust has to be built in a chat window
Everything a clinic normally earns in person — the building, the staff, meeting the surgeon — has to arrive as messages, photos and documents on a phone, in a language that is not yours.
Minutes
The enquiry is a race you never see
The same patient writes to several clinics in one evening, often outside your working hours and from a different time zone. The clinic that answers properly, now, is the only one that gets to make a case at all.
After the flight
The damage is done after they land
A price that moved on arrival, a surgeon nobody named, and silence once the patient is home again: these are what the reviews are about, and reviews are how the next patient chooses.
Same budget, two different outcomes
€1,000 ad spend → 100 enquiries
Illustrative scenario — not customer data.
Three trust wounds. Three concrete answers.
None of the alternatives solve all three at once.
"Who will actually operate on me?"
Doctor ID Card
The operating surgeon is shared by name, by the registration number from their own national register, and by a short video — one tap away on WhatsApp.
Dr. Sarah Whitfield
Hair Transplant Surgeon · Reg. No: 123456 (example)
"The price changed when I arrived"
Locked Quote
Versioned, hashed, time-limited, itemised. If the price changes, the patient sees exactly why — never silently.
Quote #CN-2026-0142
3,400 grafts · valid 21 days
"They disappeared after payment"
Aftercare Line
Automatic follow-up from D+1 to D+365, photo requests, complication triage — nobody is dropped the moment their flight lands.
Aftercare Line
D+7 check · photo requested
One platform, end-to-end case management.
Multilingual AI Agent
Voice-note and photo understanding included.
Example: an Arabic voice note is transcribed and answered with the right specialty-specific question.
Case File
Patient, companions, medical file, quote, travel, payments — one record.
Passport, flight, companion, quote, payment and 365 days of follow-up, in one record.
Specialty Templates
Hair transplant, dental, aesthetics and beyond — each with its own questions and authority matrix.
Example: activating the eye specialty automatically switches the AI to qualification-only mode.
Doctor Approval Queue
Doctor sign-off is required before the AI can issue a quote.
The doctor reviews the photo from their phone, confirms the graft count, and the quote goes out automatically.
Travel Concierge
Flight tracking, transfers, interpreters, a day-by-day itinerary.
If a flight is delayed, the transfer driver and the clinic are notified without anyone chasing it.
Channel ROI Dashboard
See the true net margin of commissioned versus direct channels.
Example: see what an agency channel really costs you after its 15% commission, in one screen.
We also say where the AI is not allowed to quote.
None of the alternatives state their limits — and a limit stated up front is the cheapest trust a clinic can buy.
| Specialty | Status | AI authority |
|---|---|---|
| Hair transplant | Ready template | Price range from photos; the firm price after doctor approval |
| Dental | Ready template | Range from photos; a firm implant price after an OPG or CBCT and doctor approval |
| Aesthetic surgery | Ready template | Qualification only — anaesthetic fitness is a doctor decision |
| Eye (LASIK/SMILE) | Configurable | Pre-screening only; corneal suitability needs an in-person exam |
| Bariatric | Configurable | Qualification only — BMI and comorbidities |
| IVF | Configurable | Qualification only — donor-gamete law differs by country, and the AI states your country's rule in its first reply rather than letting the patient travel on an assumption |
| Orthopaedics | Configurable | Imaging review required |
| Cardiology / Oncology | Configurable | Logistics and scheduling only |
| Check-up | Ready template | End-to-end, through to booking |
The aftercare line: after the patient goes home
The densest cluster of complaints in this market is "they disappeared after payment." This section is the antidote.
D+7
Photo-tracked check
D+7 · Hair Transplant · German
How it compares
A category-level comparison — not aimed at any specific brand.
| General clinic CRM | Translation-based chatbot | Agency (commissioned) | CareNova | |
|---|---|---|---|---|
| Natural conversation in the patient's language | — | |||
| Voice-note and photo understanding | — | |||
| Specialty-based AI pricing authority | — | |||
| Doctor approval queue | ||||
| Locked, versioned quote | ||||
| Aftercare line after the patient flies home | ||||
| GDPR + local advertising-rules guard | — | |||
| Who the patient belongs to | Clinic | Clinic | Agency | Clinic |
| Cost structure | Subscription | Subscription | Per-case commission | Subscription |
Agencies bring patients but keep ownership of them. CareNova exists so you build your own channel — and it will still take in the leads the agencies send you.
Channel ROI example
You will see what your commissioned channel actually costs, for the first time.
| Channel | Leads | CPL | Cases | CAC | Commission | Net Margin |
|---|---|---|---|---|---|---|
| Meta ads | 220 | €8 | 18 | €98 | — | High |
| Agency | 95 | €0 | 14 | €0* | 15% | Medium |
| Instagram organic | 60 | €0 | 5 | €0 | — | High |
* The direct lead cost shows as €0 — the real cost is the 15% per-case commission, shown separately on the dashboard.
Compliance is built into the product — not bolted on afterwards.
GDPR follows the patient
Your clinic may be in Türkiye, Mexico or Thailand — if the patient lives in the EU or the UK, their health data is special-category data under GDPR. Lawful basis, explicit consent, the transfer out of Europe and the retention clock all sit in the case record.
Up to €20 million or 4% of worldwide annual turnover (GDPR Art. 83).
Your own advertising rules, as configuration
What a clinic may publish about price, campaigns and before-and-after images differs by country and is enforced hard in several destination markets. The rules are a configurable pack per country, and the system blocks the message before it is sent rather than explaining the rule afterwards.
In Türkiye, for example, a breach can suspend an international health-tourism provider for 1–3 months.
Consent management
Image-use and treatment consent is digital, signed, revocable and versioned by language — attached to the case and retrievable years later, in the language the patient actually signed.
Publishing a patient image without consent is both an advertising breach and a data-protection one, in every market here.
Records an inspection can follow
Doctor name, registration number and qualification appear on every quote and profile card; consent, imaging, payments and 365 days of follow-up live in one case file rather than in six people's phones.
Accreditation and national health-tourism schemes ask for exactly this evidence.
This section is for information only and is not legal advice. Rules differ by country; CareNova configures them, it does not replace your own counsel.
What we build on
GDPR
Consent, cross-border transfer and retention follow Regulation (EU) 2016/679, because the patient brings it with them wherever the clinic is.
Your national rules, per country
Health-tourism and advertising regulations differ across destination markets. They are carried as a configurable rule pack set up with you, never as a claim that one country's law is universal.
The doctor's own register
A doctor card shows the registration number from the national register that doctor actually appears in — nothing on it is asserted that a patient cannot go and check.
Setup process
Clinic: 45 minutes · Solo: 15 minutes. Your number stays the same. No technical team needed.
- 1Clinic details
- 2Specialty selection
- 3Connect WhatsApp
- 4Doctor cards
- 5Knowledge base (pre-filled from template)
- 6Price band and AI authority sign-off
- 7Privacy notice and consent texts
- 8Test conversation, then go live
Pricing
This is the software price sold to the clinic — it is not a patient treatment price.
Solo
Single doctor / one site
€149 / mo
- 3 users
- 1 WhatsApp line
- 300 AI conversations/mo
- 1 specialty template
- 5 languages
- 90-day Aftercare Line
Clinic
5–50 person clinic
€449 / mo
- 15 users
- 3 WhatsApp lines
- 2,000 AI conversations/mo
- Unlimited specialty templates
- Travel Concierge
- 365-day Aftercare Line
- Commission engine
Group
Multi-site / agency group
€1190 / mo
- Unlimited users
- 10 WhatsApp lines
- 10,000 AI conversations/mo
- HIS integration
- Custom Aftercare Line
- Dedicated account manager
The Clinic plan is €449 a month. One hair transplant patient is around €2,000. One extra patient in a month pays for four.
Frequently Asked Questions
See it on your own clinic in 20 minutes.
A live demo on a real WhatsApp number. No slides.